I am often approached by people that are upset about a decision by an ICBC adjuster. Some examples include:
- percentage of fault determination;
- reimbursement of expenses;
- depreciated value of a vehicle following a collision;
- after-market parts used to repair a vehicle;
- certain additions or improvements to a vehicle that are not covered.
If you have a disagreement with ICBC, there are options within ICBC where you can try to get the decision overturned without actually hiring a lawyer or going to court. You can use the internal ICBC review process for virtually all decisions ranging from a liability determination, vehicle repair issues, accident benefit issues (part 7 and rehab). Here are some easy tips and steps to follow:
Step 1
Customer Service: if you have a dispute or complaint, first contact the manager or supervisor of the adjuster you were dealing with. You can freely discuss the issue with the manager or supervisor or seek some direction on how to enter the “Fair Practices Review”; … To read the rest of the article.
Perminder Tung
Partner in Personal Injury and ICBC Car Accident Litigation
Lindsay Kenney LLP – Langley Office